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Understanding patient safety during earthquakes: a phenomenological study of disaster response

Quality and Safety in Health Care Journal -

Background

Natural hazards, such as earthquakes, pose a significant risk to both the public and healthcare professionals, jeopardising patient safety due to the disruption of healthcare systems and services. This study aimed to explore the lived experiences of healthcare professionals concerning patient safety during natural hazards, specifically earthquakes.

Methods

Employing a descriptive phenomenological approach, the study followed the Consolidated Criteria for Reporting Qualitative Research guidelines. 23 participants, including doctors, nurses and paramedics, were interviewed using purposive sampling. Data were gathered through semistructured interviews, which were audio recorded and transcribed. Ethical approval was obtained, and Colaizzi’s method was used for data analysis, with findings validated through researcher consensus and participant feedback.

Results

Nine overarching themes emerged, such as the emotional toll of communication breakdowns, struggles with patient identification, stress due to resource scarcity, operational chaos, ethical dilemmas and psychological impacts on both patients and staff. The study found that these factors collectively influenced patient safety during the earthquake.

Conclusion

The emotional strain caused by communication failures, patient identification issues and resource shortages compounded the challenges of providing safe care during the earthquake. Strengthening disaster preparedness through improved communication systems, resource management, psychological support, interagency coordination and regular realistic disaster drills is essential for safeguarding patient safety in future disasters.

Patient portal messaging to address delayed follow-up for uncontrolled diabetes: a pragmatic, randomised clinical trial

Quality and Safety in Health Care Journal -

Importance

Patients with poor glycaemic control have a high risk for major cardiovascular events. Improving glycaemic monitoring in patients with diabetes can improve morbidity and mortality.

Objective

To assess the effectiveness of a patient portal message in prompting patients with poorly controlled diabetes without a recent glycated haemoglobin (HbA1c) result to have their HbA1c repeated.

Design

A pragmatic, randomised clinical trial.

Setting

A large academic health system consisting of over 350 ambulatory practices.

Participants

Patients who had an HbA1c greater than 10% who had not had a repeat HbA1c in the prior 6 months.

Exposures

A single electronic health record (EHR)-based patient portal message to prompt patients to have a repeat HbA1c test versus usual care.

Main outcomes

The primary outcome was a follow-up HbA1c test result within 90 days of randomisation.

Results

The study included 2573 patients with a mean (SD) HbA1c of 11.2%. Among 1317 patients in the intervention group, 24.2% had follow-up HbA1c tests completed within 90 days, versus 21.1% of 1256 patients in the control group (p=0.07). Patients in the intervention group were more likely to log into the patient portal within 60 days as compared with the control group (61.2% vs 52.3%, p<0.001).

Conclusions

Among patients with poorly controlled diabetes and no recent HbA1c result, a brief patient portal message did not significantly increase follow-up testing but did increase patient engagement with the patient portal. Automated patient messages could be considered as a part of multipronged efforts to involve patients in their diabetes care.

Confidence and certainty in medical diagnoses within acute healthcare: a scoping review

Quality and Safety in Health Care Journal -

Objective

Overconfidence is an important source of medical error. This review analyses experimental studies of confidence in medical diagnosis to identify factors affecting clinicians’ confidence in their diagnoses and how confidence impacts patient care.

Method

A scoping review of medical and psychological literature was conducted. Articles were categorised according to methodology and clinical specialty. Findings were analysed thematically. Our review methodology adheres to the JBI’s Preferred Reporting Items for Systematic Reviews and Meta-Analyses extension for Scoping Reviews checklist.

Data sources

We searched SCOPUS, MEDLINE, PsycINFO and Global Health. We then performed citation tracking within these papers’ references to identify additional articles.

Eligibility criteria

Papers were included if they reported quantitative results from an empirical study in which participants reported their confidence or certainty during a diagnostic decision. Studies comprised several medical subdisciplines.

Results

77 articles met the inclusion criteria. Across these articles, confidence was not found to be well-calibrated to true diagnostic accuracy regardless of clinician experience. We organised articles under two main themes: the determinants of confidence and the uses of confidence during the patient’s care pathway. Confidence is found to be affected by several factors, including case complexity, early diagnostic differentials and the healthcare environment. Factors that affect confidence, but not accuracy, demonstrate how the two can become decoupled, resulting in overconfidence/underconfidence. Confidence is found to affect patient testing, medication administration and referral rates, among other clinical actions.

Conclusions

Improving the calibration of confidence should be a priority for medical education and clinical practice (eg, via decision aids). We propose a theoretical model of factors that affect diagnostic confidence/certainty. Such a model can inform future work on how appropriate diagnostic confidence can be prompted and communicated among clinicians.

Re-establishing control limits in statistical process control analyses: the stable shift algorithm

Quality and Safety in Health Care Journal -

Statistical process control (SPC) charts provide a natural approach to analysing time series data for healthcare quality improvement (QI) initiatives. A problem arising in practice is that having established baseline control limits, there is no accepted objective and transparent approach to deciding when to establish new control limits for a given chart. We present the Stable Shift Algorithm, a new algorithm to aid analysts by identifying when control limits should be re-established, partitioning a control chart of time series data into distinct time periods. The algorithm aims to achieve this while (1) using only the theory of SPC, familiar to many QI practitioners, (2) avoiding re-establishing limits prematurely and (3) remaining flexible to choice of basic parameters of typical control chart use in QI. This is achieved through the commonly used shift rule of control charts, applied to establish whether shifts warrant new control limits or not. We conducted a simulation study to evaluate the effectiveness of the algorithm in achieving its aims, and a case study demonstrating application of the algorithm to 557 time series of accident and emergency care measures for providers in England and Scotland. Simulation results show that the algorithm avoids premature re-establishment of limits more often than simply re-establishing at every shift rule break. Application of the algorithm to the accident and emergency measures demonstrates this is not achieved at the cost of excessive additional rule breaks that might indicate control limits do not represent the underlying process. The Stable Shift Algorithm offers a potentially highly valuable tool for QI practitioners and researchers undertaking SPC analyses, providing an automated, consistent and rigorous approach facilitating large-scale analyses.

Advancing AI in healthcare: three strategic roles for quality and safety leaders

Quality and Safety in Health Care Journal -

Introduction

The role of quality and safety professionals and leaders in realising the potential and managing the risks of artificial intelligence (AI) tools has not been well defined. We suggest these leaders focus on three areas: using quality, safety and implementation sciences to increase the likelihood of beneficial AI adoption; using AI to enhance and support the methods of quality and safety management; and serving as experts and champions for AI tool use that promotes health and equity (figure 1).

Background and approach

We used 90-day research and development cycles1 to examine AI topics and the role of quality and safety leaders with respect to AI integration, including applying AI tools for quality improvement (QI) use cases,2 the broad application of AI in quality management systems, the implications of AI for patient safety3 and the use of AI...

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