We are looking at technician training and retention, like I am sure many are. This boarders between operations and safety. IN particular we want to: 1) visually signal to our technicians that we are investing in them and their career path and 2) ensuring the quality components (such as training/educating the "why" to avoid short-cuts and work-arounds, helping ensuring adequate training and ongoing education, ensuring training matches practice, and there is a certain level personal commitment.

Questions:

A topic that straddles the line between Medication Safety and Operations is the retention, training, and credentialling (formal or informal) of our staff.

What is your hospital/health-system doing, specifically for Pharmacy technicians?