Team Members for Diversion Monitoring

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Thu, 05/23/2024 - 15:39
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Meg Jennings
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Team Members for Diversion Monitoring

Within your Diversion monitoring programs- who is involved in follow up with staff members for events that meet the need for investigation of poor practice versus potential for indications of diversion.

We currently use the Sentri 7 program (formerly Flowlytics). Pharmacy compliance monitors the overall events and then assigns unit based Sentri 7 users events to investigate. We have variability in roles (managers, supervisors, bedside nurses) who complete the investigation and conversation with staff. Have you relied on using Just Culture principles versus Performance management (deciding between quality/safety team versus operational leadership)

Does follow up have a consistent algorithm or does it depend on the practice environment?

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